nowpk Privacy Policy — Your Data, Your Rights

Last updated: January 2026

This Privacy Policy ("Policy") describes how nowpk ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or interact with the nowpk website and platform, including all related gaming, betting, payment, and support services. This Policy applies to all players who register an account, visit the nowpk website, or use any of our services from Bangladesh or elsewhere.

By creating a nowpk account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this Policy, you should discontinue your use of the nowpk platform and contact our support team to request account closure. We are committed to handling your personal data responsibly and in accordance with applicable data protection principles.

Our Privacy Commitments at a Glance

1. Information We Collect

nowpk collects personal data that is necessary to provide our services, comply with legal obligations, and ensure a safe and fair gaming environment for all players in Bangladesh. The types of personal data we may collect include:

• Identity information: full name, date of birth, national ID or passport details (required for KYC verification).
• Contact information: email address, mobile phone number, and residential address.
• Financial information: payment method details (e.g. bKash account number, Nagad number) as required to process deposits and withdrawals.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited on the nowpk platform.
• Gaming activity: transaction history, wagers placed, games played, bonuses claimed, and account balance history.

We collect this information directly from you at registration, through your use of our platform, and occasionally from third-party identity verification partners (such as KYC service providers) where required by our compliance procedures.

2. How We Use Your Information

Personal data collected by nowpk is used exclusively for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below:

• To create and manage your nowpk player account, verify your identity, and process your transactions.
• To provide, maintain, and improve the nowpk platform, including personalising your gaming experience based on your activity and preferences.
• To comply with applicable legal obligations, including anti-money laundering (AML) requirements, KYC regulations, and any lawful requests from regulatory authorities.
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, or other prohibited conduct on the nowpk platform.
• To send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new games available at nowpk.

3. Sharing of Personal Information

nowpk does not sell, trade, rent, or otherwise transfer your personal data to outside parties for commercial purposes. However, we may share your personal data in limited and controlled circumstances with the following categories of recipients:

• Third-party service providers who assist us in delivering our services — including KYC verification partners, payment processors (such as bKash, Nagad, and Rocket gateway providers), and platform infrastructure providers — who are contractually bound to handle your data securely and solely for the purpose of providing those services.
• Law enforcement agencies, regulatory bodies, or courts of competent jurisdiction, where we are required or legally permitted to disclose your personal data in compliance with applicable laws.
• A successor entity in the event of a merger, acquisition, or restructuring of nowpk, in which case users will be notified in advance where required by applicable law.

4. Payment Data and Financial Security

nowpk processes all financial transactions through established, reputable payment gateways. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to the relevant payment provider over an encrypted connection. nowpk does not store full card numbers, bKash PINs, or Nagad passwords on our servers.

Transaction records — including amounts, dates, and the type of payment method used — are retained by nowpk as part of our legal obligations to maintain financial records. These records may be reviewed by our compliance team as part of AML monitoring. Access to financial records is strictly restricted to authorised nowpk personnel only.

5. Cookies and Tracking Technologies

nowpk uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit nowpk. We use the following types of cookies:

• Essential cookies: required for core platform functions such as maintaining your login session and processing transactions. These cannot be disabled without affecting your ability to use the platform.
• Analytical cookies: help us understand how players navigate the nowpk platform so we can identify areas for improvement and measure the effectiveness of content and features.
• Preference cookies: store your platform settings and preferences (such as language choice) so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality and performance of the nowpk platform. For questions about our use of cookies, please contact [email protected].

6. Data Retention

nowpk retains your personal data for as long as your account remains active and for such additional period as may be required to fulfil our legal, regulatory, or compliance obligations. In particular, financial transaction records and KYC documentation are retained for a minimum of five years following the closure of your account, in accordance with applicable anti-money laundering regulations.

When personal data is no longer required for the purposes for which it was collected, and retention is no longer required by law, nowpk will take reasonable steps to securely delete or anonymise that data in accordance with our internal data management procedures.

7. Your Privacy Rights

As a nowpk player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a description of your request:

• Right of access: you may request a copy of the personal data nowpk holds about you, along with information about how it is used and stored.
• Right of rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: subject to legal retention requirements, you may request the deletion of your personal data by closing your nowpk account and submitting a deletion request to our support team.
• Right to restrict processing: in certain circumstances, you may request that we limit how we process your personal data while a dispute or query is being resolved.
• Right to withdraw consent: where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

nowpk will endeavour to respond to all privacy rights requests within a reasonable time frame. We may need to verify your identity before processing a request, and in some cases we may be unable to fulfil a request where doing so would conflict with our legal obligations.

8. Data Security

nowpk employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include SSL encryption for all data transmissions, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews of our platform and processes.

While we take all reasonable steps to protect your information, no internet transmission or electronic storage method is 100% secure. If you suspect that your nowpk account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

9. Changes to This Privacy Policy

nowpk reserves the right to update or amend this Privacy Policy at any time. The most current version of the Policy will always be published on this page, along with the effective date of the latest revision. Where changes are material, we will make reasonable efforts to notify active players by email or via a platform notification before the changes take effect. Your continued use of the nowpk platform following any such update constitutes your acceptance of the revised Privacy Policy.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nowpk handles your personal data, please contact our support team. We are available 24/7 and will respond to privacy-related enquiries as promptly as possible. Please include your registered username and a clear description of your query when writing to us.